The 2023 Restoration Industry Leaders Review
Growing a business today is a challenging task that requires a combination of strategic planning, innovative thinking, and the ability to adapt to ever-changing market...
The Insidious Danger of ‘Displacement Activities’
Have you ever found yourself busy—just for the sake of being busy? Busy work—or “displacement activities”—are all the tasks you do for your business that...
Cybersecurity and the Cleaning Industry
As our lives and careers become ever more dependent on digital technology, cybersecurity is an issue that affects everyone. Cybercrime can be costly and damaging...
Under the Hood
A recent Take 5 With Cleanfax video focused on how search engines work, how your website can get their attention, and some tips and tricks...
100 Years of Supply and Demand
ISSA, the worldwide cleaning industry association, was founded on distribution. ISSA grew with distribution. And while ISSA values all its member classes, distribution remains close...
A Unique View of Pet Odor Control Services
By Jeff Cross, Media Director I had an eye-opening discussion recently with Jim Pemberton, the president of Pembertons in McKeesport, PA. For some reason, the...
Today’s Restoration Tech, Tools, and Tips
By Jeff Cross, Media Director Starting up and growing a disaster restoration company is not for the faint of heart. It takes drive, determination, and...
Don’t Fall Prey to Overzealous Adjusters
By Jeff Cross If you have fallen prey to something, it’s usually not good news. When it happens, you might not want to talk about...
The Restoration Pricing Saga
By Jeff Cross When I was discussing possible editorial topics with Kristy Cohen, the CEO of the Restoration Industry Association (RIA), what jumped out to...
How to Navigate the Hostile Restorer/Adjuster Environment: An Exclusive Q&A With Peter Crosa
By Jeff Cross The relationship between insurance adjusters and contractors has been one that has struggled for decades. Now, adversarial relationships are almost expected by...